Order Process & Payment
Delivery within the UK is charged on all orders as shown within these pages. The delivery costs may vary dependent on promotional offers in place but the amount to be charged will be shown on the final total before the customer can proceed with the order. In proceeding with the order it is deemed that the customer agrees with the quoted delivery costs. Deliveries on Overseas orders are charged at cost. The ordering system does not calculate this charge but customers will be emailed the cost requesting confirmation of acceptance before the order is processed.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We endeavour to carry stock of all our range but delivery times may vary depending on the goods involved and the time of year. Normal delivery 7-10 days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Prices quoted are inclusive of VAT. For orders made from the UK or the European Union, 20% VAT is added. For other countries the VAT will be deducted at the checkout.
|Credit Card Security
Credit card details are encrypted and kept in our secure encrypted gateway. We do not have access to your personal information. These details are not retained once a transaction is complete.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. We will replace or exchange any goods which are damaged or faulty upon receipt.
We will gladly exchange or refund any unused goods if you return them to us within 28 days of receipt. We can only accept the return of unopened items after your statutory 7 days cooling off period, please return together with a copy of your invoice and a covering letter explaining your requirements. If in doubt please call us for advice. Postage will be charged on all goods returned for exchange. This does not affect your Statutory Rights.
Auchterhouse Country Sports do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.